We set it up.
You keep the keys.
How setup, maintenance, updates, support and retirement work, step by step.
- You invite usyour request
- Temporary accessgranted by your admin
- Work on siteyour staff present
- Access removedby your admin
Set up with example filesMaintenance by invitationOffline updates
Setup in four steps,
without your data.
- 01
Describe the task.
Tell us what your team needs to produce, not the contents of confidential files.
- 02
We prepare the setup.
We configure Matrix offline, on site, using non-customer examples.
- 03
You check it privately.
Your own team reviews real files and results before putting it to work.
- 04
Accounts handed over.
Administrator accounts are created for your team. Synexas keeps none.
Who does what,
from setup to maintenance.
| Synexas engineers | Your team | |
|---|---|---|
| Describing the work | Listen to the job, the result you need and who checks it. | Describe the task, not the contents of confidential files. |
| Setting up | Configure Matrix offline, on site, with example files. | Choose who uses the assistant and which files it works with. |
| Checking real work | Do not view or receive working data, except for a proof you ask for and authorize. | Check real files and results privately before daily use. |
| Admin accounts | Create them during setup and hand them over. | Hold every account. |
| Updates | Prepare offline update packages. | Decide when to install, and install or supervise. |
| Maintenance | Work on site only when invited, with access you grant and remove. | Invite, supervise and remove access. |
How a maintenance visit works.
Your team holds every administrator account. Our engineers work on the system only when you invite them, on site, with access you grant and remove.
- 01
You request or approve a visit.
Your admin agrees the date and the work.
- 02
Your admin grants temporary access.
Access limited to the work you approved, controlled by your team.
- 03
Work is done on site.
Your staff are present for the whole session.
- 04
Access is removed.
Your admin ends the temporary access when the work is done, and your team keeps its own record of the visit.
Updates, support
and retirement.
Updates
Your administrator can install signed offline updates. Synexas provides guidance and visits on site when invited.
Support
First human response within 24 hours, including weekends and holidays. Resolution depends on the issue.
Hardware warranty
Three years from installation, covering parts, repair labor and necessary transport or visits within your agreed service area. Exclusions and service outside that area are set out in your agreement.
Retirement
Data drives stay with your team. You arrange data clearing or destruction; Synexas provides guidance.
More on security.
Let’s make AI useful.
For your actual work.
Tell us about a job your team repeats, not your confidential files. We’ll show you how Matrix handles work like it.
Request a demo