Private by design.
Verifiable by your team.
Matrix runs on hardware at your site, offline by default. Your team controls accounts, encrypted customer data and local audit logs. We agree the controls and evidence for your deployment with you.
Matrix- Workspace
- Models
- Search index
- Audit logs
Offline by defaultYour team holds every accountAudit logs on your hardware
Four commitments
and how each one works.
Nothing leaves your site without your approval.
- How it works
- The standard setup has no internet connection. Wi-Fi and Bluetooth disabled. Models, index and logs stay on the system.
- How to check
- Check your firewall: Matrix starts no connection beyond your company network, except to services you approved.
Synexas never receives your data, except for a proof you authorize.
- How it works
- We keep no account on your system, and the system sends no usage reports. Updates arrive offline.
- Proof exception
- A proof you ask for uses data you authorize, under an NDA, and is deleted afterwards.
- How to check
- Check your firewall logs. Inspect each update before installing.
Your team holds every account.
- How it works
- Admin accounts are yours from day one. We visit only when invited.
- How to check
- Review the account list, and your own record of each visit.
Audit logs stay on your system.
- How it works
- Queries, administrative changes and maintenance events are recorded locally.
- How to check
- Review and export the records against the event scope and retention requirements agreed with your team.
Choose how connected
Matrix is.
The standard setup has no internet connection.
Fully isolated
No connection to any other system. Approved staff load files directly. For the strictest environments.
On your internal network
Staff reach Matrix from their own computers. Matrix can read approved internal sources and connect to internal systems through its API.
Most commonSeparate systems per team
Separate Matrix systems for departments or sites whose data must never mix.
Approved outside services
If a workflow needs an outside service, your IT team can let agents reach only that service. Most teams never need this.
Choose your model.
Matrix runs open-weight models. You choose which ones, including models from US developers. Any license terms that affect your use are discussed with you during setup. Models are installed offline, run only on your hardware and are never trained on your data unless you ask us to tune them, on site.
How models are installed and updatedWho is responsible
for what.
| Synexas | Your team | |
|---|---|---|
| Hardware build and testing | Synexas builds and tests each system before it ships. | Your team approves the configuration. |
| Installation | Our engineers install on site. | Your IT team provides space, power and a network address. |
| Administrator accounts | None held by Synexas. | Your team holds every account. |
| User access and roles | Not involved. | Your admins decide who uses which apps and files. |
| Updates | Synexas prepares offline update packages. | Your team decides when to install, and installs or supervises. |
| Maintenance | Our engineers work on site when invited. | Your team invites, supervises and removes access. |
| Physical security | Not involved. | Your team secures the device and the room. |
| Network controls | Synexas provides network requirements. | Your team sets segmentation and monitoring. |
| Backups | Synexas provides guidance; extra backup configuration is agreed per project. | Your IT team runs backups and privately checks recovery. |
| Retirement | Synexas provides guidance. | Your team keeps the data drives and arranges clearing or destruction. |
| Compliance | Synexas provides a controls mapping. | Your organization remains responsible for its own compliance. |
| Other devices and tools | Not involved. | Your policies cover devices and tools outside Matrix. |
| This website | The website and its forms are separate online services. | Do not send working data through them. |
For your security review.
- Security capabilities and responsibility summary
- Architecture and data flow diagram
- Network requirements
- Controls mapping (NIST SP 800-53, HIPAA Security Rule, GLBA Safeguards Rule)
- Maintenance and data retirement procedures
- Answers to your security questionnaire, with scope agreed during evaluation
Common questions.
- Does Matrix connect to the internet?
- Not in the standard setup. If your IT team enables outside access, agents make outgoing requests only to approved services, to read or, where needed, send. Requests carry what the agent sends. Matrix accepts no requests from outside your company network.
- Can Synexas access our system remotely?
- No remote access to your working data is offered. Our engineers work on site only when invited, with access your team grants and removes.
- Who holds the administrator accounts?
- Your team holds every account. Synexas keeps none.
- Is our data used to train models?
- No. Models change only through an update you approve, or a tuning project you ask for, done on site.
- Does Synexas have SOC 2 or ISO 27001?
- Synexas does not hold a SOC 2 report or ISO certification. Deployment controls and evidence are agreed with your team, not certified here.
More on security.
Let’s make AI useful.
For your actual work.
Tell us about a job your team repeats, not your confidential files. We’ll show you how Matrix handles work like it.
Request a demo